Refund policy

Returns & Exchanges

Please email customerservice@manoftheworld.com with your order number to request a return authorization before sending anything back. Returns sent without authorization may not be accepted.

What items are returnable?

Items that are unworn and in undamaged condition are eligible for return. Returns must be initiated within 14 days of delivery. Watches and other vintage items must be initiated within 3 days of delivery. If possible, please include the packing slip inside the return package for easy receiving.

Exchanges

To exchange an item, email customerservice@manoftheworld.com within the same window that applies to a return. Exchanges are subject to availability; if the replacement is unavailable, we will process the request as a return.

Damaged or faulty items

Email customerservice@manoftheworld.com with photos of the damaged or defective item and your order number for assessment. Faulty items can either be replaced or refunded based on the evaluation of the Customer Service Team. Faulty goods are items received in damaged condition or that develop a manufacturing defect. Items damaged through general wear and tear are not classified as faulty.

Sale and discounted items

Products purchased on sale, or with a discount, promotion code, or rewards, are final sale and not returnable — except where the item is faulty, in which case the remedies above apply.

Vintage Timepieces Disclaimer

Our collection of vintage watches may exhibit imperfections due to their age and unique history. We strive to accurately describe and photograph each watch, and we encourage you to review the product details and images before purchasing.

Return requests for vintage or one-of-a-kind items will be granted store credit on a case-by-case basis. All return requests are reviewed on a case-by-case basis. Certain items are not eligible for a standard refund due to their value or unique nature and may only be refunded as store credit. We reserve the right to refuse any return at our sole discretion. Limitations apply based on, but not limited to, product availability, payment source, and region of purchase.